At Della Africa, we understand that getting your packaging equipment and supplies on time is critical to your production. Below is everything you need to know about how we handle deliveries, returns, and machine support.

1. Shipping Policy

• Shipping Costs: All shipping costs are for the customer’s account. Shipping is calculated at checkout based on the weight, volume, and destination of your order.

• Processing Time: Most orders are processed within 24–48 hours (Monday – Friday). You will receive a tracking number via email once your order has been dispatched.

• Courier Services: We ship across South Africa and neighboring countries using reliable third-party couriers.

• Collections: Local collection from our warehouse may be available by prior arrangement. Please contact us before placing your order if you wish to use your own courier.

2. Machine Warranty & Technical Support

We stand behind the quality of our equipment.

• 1-Year Warranty: All Della Can Sealer machines come with a 1-year limited warranty covering manufacturing defects and internal components (motor and electronics).

• Exclusions: The warranty does not cover "wear and tear" parts (such as sealing rollers or chucks) or damage caused by operator error, lack of maintenance, or electrical surges.

• Local Repair Center: Unlike international importers, we have a dedicated repair and support center in South Africa. If your machine requires service or repair, our local technicians are here to help, ensuring minimal downtime for your business.

3. Returns & Refunds

We want you to be satisfied with your purchase, but due to the nature of our products, the following rules apply:

• Della Can Sealer Machines: If you are not satisfied with your machine, you may return it within 7 days of delivery. The machine must be in its original packaging, unused, and in the same condition as received.

• PET Cans & Lids (Sanitary Restriction): Due to strict health, safety, and sanitary regulations regarding food-grade packaging, PET Cans and Aluminum Lids are not eligible for return or refund once the original packaging has been opened. * Return Logistics: Customers are responsible for the shipping costs and risks associated with returning items to our service center.

• Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via the original payment method or EFT.

4. Damaged Goods

Please inspect your delivery immediately upon arrival. If the packaging appears significantly damaged, please note this on the courier’s waybill and contact us within 24 hours with photos of the damage so we can assist you with a claim.